Configure Advanced Settings for a Pass

The Advanced Settings section allows you to customize how a pass behaves. You can configure cancellation fees, no-show fees, booking options, purchase limits, customer eligibility, and more to match your studio's policies.

To use the Charge Late Cancel Fee and Auto Charge No-Show Fee options, you must first enable these features in your business settings.

From the side menu, navigate to Settings.
Select Business Settings.

Scroll down to the Reserve & Cancel Policy section.
Enable Late Cancel Fee and No-Show Fee.
Set their Prices.

Click Save to apply your changes.

Access Advanced Settings

Navigate to Passes from the side menu.

Create a new pass or edit an existing one.

Scroll Down and Expand the Advanced Settings section to configure additional options.

Charge Late Cancel Fee – Automatically charge customers a fee if they cancel after the configured cancellation window.
Auto Charge No-Show Fee – Automatically charge customers who fail to attend a booked class or appointment.
Only for New Customers – Restrict the pass so it can only be purchased by customers who have never made a purchase before.
Intro Offer – Mark the pass as an introductory offer for reporting purposes. To restrict purchases to new customers, enable Only for New Customers.
Assign It to New Customers Upon Signup – Automatically assign the pass to new customers when they create an account.
Highlight This Pack – Feature the pass on your website to make it more visible to customers.
Add "Save" on Pack – Display a savings message (for example, Save 20%) on the pass to highlight its value.
Hide on Website – Prevent the pass from being displayed on your website while keeping it available within Studio Growth.
Enable Longer Booking Window – Allow customers with this pass to book further in advance than the standard booking window.
Give Priority in Waitlist – Prioritize customers with this pass when a waitlisted spot becomes available.
Limit the Total Number of Purchases – Set a maximum number of times this pass can be purchased across all customers.
Limit the Total Number of Purchases per Customer – Restrict how many times an individual customer can purchase this pass.

If you are facing any difficulties, get in touch with us via help.studiogrowth.com and we'll help you to get up and running in no time.