Configure Different Late Cancel and No-Show Fees

Studio Growth allows you to configure global late cancel and no-show fees for all classes and appointments, or override these settings with service-specific fees when needed.

Configure Global Fees for Group Classes

If you want to apply the same late cancel and no-show fees to all group classes:

• From the side menu, navigate to Settings.
• Select Business Settings.

• Scroll down to the Reserve & Cancel Policy section.
• Enable Charge Late Fee When Reservation Is Cancelled After Cancellation Deadline.
• Enter the Late Cancel Fee.
• Enable Apply No-Show Fee.
• Enter the No-Show Fee.
• Click Save.

Configure Global Fees for Appointments

To apply the same fees to all appointment services:

• Navigate to Settings.
• Select Appointment Settings.

• Enable Charge Late Fee When Reservation Is Cancelled After Cancellation Deadline.
• Enter the Late Cancel Fee.
• Enable Apply No-Show Fee.
• Enter the No-Show Fee.
• Click Save.

Override the Global Fees

For Group Classes

• Navigate to Classes > Management.

• Click on Add New Class or Bulk Edit the existing Classes.

Learn more: To update multiple classes at once, see How to Bulk Edit Classes.

• Enter the required class details, then enable Late Cancel Fee and No-Show Fee, and specify the fees you want to charge.

• Scroll and click Submit.

For Appointment Services

• Navigate to Services from the side menu.

• Click Add New Service.

• Disable Service for Group Classes and Enable Service for Appointments.
• Enable Late cancel fee and No-show fee.
• Enter the amount respectively for the service.
• Click Submit.

• If you are facing any difficulties, get in touch with us via help.studiogrowth.com and we'll help you to get up and running in no time.